Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate with sales and operations teams, handle customer queries, and ensure timely follow-ups. The candidate will be responsible for maintaining accurate customer records, improving customer satisfaction, and supporting repeat business and customer retention.

Key ResponsibilitiesCustomer Relationship Management

- Build and maintain strong relationships with existing and prospective customers.
- Act as a primary point of contact for customer queries and service requirements.
- Understand customer needs and coordinate with relevant departments for solutions.
- Ensure timely follow-up with customers regarding inquiries, quotations, orders, and services.
- Maintain a high level of customer satisfaction and service quality.

Sales &
- Lead Coordination

- Follow up on leads, inquiries, and quotations generated by the sales team.
- Coordinate with the sales team to ensure timely customer communication.
- Track leads through different stages of the sales process.
- Identify opportunities for repeat business, upselling, and cross-selling.
- Support the sales team in converting inquiries into confirmed business.

Customer Support &
- Complaint Handling

- Handle customer complaints and coordinate with internal teams for resolution.
- Maintain proper records of customer feedback and complaints.
- Ensure issues are resolved within the defined timeline.
- Follow up with customers after resolution to ensure satisfaction.





CRM Management &
- Reporting

- Maintain accurate customer information and interaction history in the CRM system.
- Update customer follow-ups, leads, opportunities, quotations, and order status regularly.
- Prepare daily, weekly, and monthly CRM/MIS reports.
- Monitor customer retention, follow-up status, and conversion metrics.
- Ensure CRM data is accurate, complete, and up to date.

Internal Coordination
- Coordinate with Sales, Operations, Accounts, Logistics, and other departments.
- Track customer orders and provide timely updates.
- Ensure smooth communication between customers and internal teams.
- Escalate important customer issues to the appropriate manager.

Required Qualifications &

- Experience

- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- 2–5 years of experience in CRM, customer relationship management, sales coordination, customer service, or a similar role.
- Experience with CRM software is preferred.
- Experience in Yarn retailing will be an advantage.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer relationship and interpersonal skills.
- Excellent follow-up and coordination abilities.
- Good knowledge of MS Excel, Word, and PowerPoint.
- Experience with CRM/ERP software.
- Solid problem-solving and complaint-handling skills.
- Good organizational and time-management abilities.
- Customer-focused and service-oriented approach.

Skills: crm,customer,sales

📌 CRM (Mumbai)
🏢 Neuraleap Group
📍 Mumbai