CLIENT SERVICING EXECUTIVE

? Chennai | Full-time | On-site

About Brandrona Ideahub

Brandrona Ideahub is a modern agency ecosystem where creative storytelling, growth marketing,

creator culture,

AI-assisted workflows, and technology come together to solve real business challenges.

We believe the future of marketing isn't built by creatives alone or analysts alone—it's built by people who can combine ideas, insight, experimentation, and execution.

Our work spans Content Creation, Creative Strategy, SEO, Performance Marketing, Social Media, Mar-Tech, Experiential, Automation, Audience Intelligence, CRM journeys, and Emerging AI-powered Marketing Workflows, helping brands scale smarter in an increasingly dynamic digital landscape.

From Technology and SaaS to FMCG, Retail, Hospitality, Education, Real Estate, Lifestyle, and emerging businesses, we partner with brands that are ready to grow.

The Role

Excellent client servicing is more than managing timelines and taking briefs. It's about understanding the client's business, knowing what they're trying to achieve, asking the right questions, and bringing the right people together to make it happen.

As a Client Servicing Executive, you'll be the key link between our clients and internal teams, managing day-to-day relationships and ensuring marketing, creative, digital, and technology projects move smoothly from brief to delivery.

You'll translate conversations into clear, actionable briefs, manage expectations, keep teams aligned, and take ownership of projects through execution. We're looking for someone who can build client confidence while also being a strong internal partner to our creative, content, strategy, performance, and technology teams.

This is an agency role through and through, so prior hands-on experience in an advertising agency environment is essential.

Responsibilities

- Serve as the primary point of contact for day-to-day client communication, building strong and trusted working relationships
- Understand the client's business, brand, objectives, audience, and challenges—not just the immediate brief
- Take client requirements and conversations and translate them into clear,



actionable briefs for internal teams
- Manage client accounts and coordinate projects and campaigns from briefing through execution and final delivery
- Work closely with creative, content, social media, performance, strategy, and technology teams to ensure deliverables stay aligned with client objectives
- Own project timelines, follow-ups, approvals, dependencies, and deliverables, keeping both clients and internal teams informed
- Manage client expectations proactively, flag potential challenges early, and work with teams to find practical solutions
- Review deliverables against the original brief before they reach the client and ensure feedback is clearly communicated back to internal teams
- Participate in client meetings, presentations, reviews, and brainstorming sessions with the confidence to contribute—not just take notes
- Understand ongoing account performance and identify opportunities where Brandrona can add greater value to the client's business
- Handle multiple client accounts and moving priorities without losing attention to detail or quality
- Take ownership when things don't go according to plan and help move conversations towards solutions

What we're looking for

- 2-3 years of hands-on client servicing/account management experience within an advertising agency — this is mandatory
- Candidates must have experience working directly with clients while coordinating with creative, content, digital, social media, or performance marketing teams
- Strong understanding of how an advertising agency works—from receiving a brief and internal briefing to feedback, approvals, execution, and delivery
- Excellent English communication skills, both verbal and written, with the confidence to interact with clients independently
- Ability to understand a client's requirement,



ask the right questions, and turn conversations into structured briefs and actionable next steps
- Experience managing multiple client accounts and projects simultaneously in a fast-moving agency environment
- Strong organisational and follow-through skills—you should be comfortable keeping track of timelines, feedback, approvals, dependencies, and deliverables
- A proactive mindset with strong ownership; we're looking for someone who anticipates what needs to happen next rather than waiting to be instructed
- Good judgement and people skills, especially when managing client expectations, internal priorities, feedback, and difficult conversations
- An interest in advertising, brands, creative work, digital culture, and how marketing is evolving
- Bachelor's degree in Business, Marketing, Communications, or a related discipline is preferred
- Prior advertising agency experience is non-negotiable; candidates without agency experience will not be considered for this role

Why Join Us At Brandrona, we're not building a traditional digital agency—we're building the next generation of marketing.

You'll work at the intersection of creative storytelling, growth marketing, AI, automation, and technology, alongside a team that's constantly experimenting, learning, and pushing boundaries.

We encourage curiosity over convention, ideas over hierarchy, and initiative over instruction. Whether it's exploring AI-powered marketing workflows, emerging strategies, or building smarter ways to solve client problems, you'll have the freedom to learn, contribute, and grow.

If you're someone who loves figuring things out, enjoys solving complex marketing challenges, and wants your work to create measurable impact, you'll feel right at home here.

Inclusion and Impact

Brandrona Ideahub is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has equal opportunities to grow and progress in their careers.

📌 Client Servicing Executive (Chennai)
🏢 Brandrona Ideahub
📍 Chennai