Key Responsibilities

- Manage a portfolio of assigned client accounts and maintain regular communication.

- Build solid, professional relationships with clients and understand their business needs.

- Serve as the primary contact for inquiries, requests, feedback, and complaints.

- Conduct client meetings, check-ins, presentations, and business reviews.

- Recommend suitable products, services, or solutions based on client requirements.

- Coordinate with sales, operations, product, finance, and support teams to deliver client requirements.

- Track client satisfaction, account performance, service issues, and follow-up actions.

- Resolve problems promptly and escalate complex issues when necessary.

- Support contract renewals and help improve client retention.

- Identify upselling, cross-selling, and new business opportunities.

- Maintain accurate client records and communication history in the CRM system.

- Prepare account reports and share client feedback with management.

- Monitor at-risk accounts and develop action plans to address dissatisfaction.

- Meet individual and team targets related to retention, revenue, satisfaction, and service quality.jobdescription+1

Requirements

- Bachelor’s degree in Business Administration,



Marketing, Communications, or a related field.

- 1–3 years of experience in client relations, customer service, sales, account management, or a similar role.

- Strong verbal, written, presentation, and negotiation skills.

- Excellent customer-service and problem-solving abilities.

- Ability to understand client needs and recommend appropriate solutions.

- Proficiency in CRM systems, Microsoft Office, Google Workspace, or similar tools.

- Strong organization, follow-up, and time-management skills.

- Ability to work independently and collaborate effectively with internal teams.

- Willingness to travel or attend client meetings, if required.

Key Performance Indicators

- Client retention and renewal rate.

- Client satisfaction or Net Promoter Score.

- Response and issue-resolution time.

- Revenue from upselling and cross-selling.

- Number and quality of client meetings.

- Account growth and pipeline contribution.

- CRM data accuracy and follow-up completion.

Pay: ₹18,000.00 - ₹60,000.00 per month

Benefits

- Flexible schedule

- Work from home

Work Location: In person

📌 Client Relationship Executive (Chennai)
🏢 Merloam Estate
📍 Chennai