Company Description UpFold Solutions partners with ambitious brands to build, grow, and scale their true potential. The company focuses on helping clients achieve their marketing and advertising objectives through a combination of strategic insight and execution excellence. Team members collaborate closely with clients to deliver measurable outcomes and sustained performance improvements.

UpFold Solutions values proficiency, accountability and innovation, creating an environment where professionals can contribute meaningfully to client success and develop their own expertise.

Role Description The Customer Account Manager is a full time remote role responsible for managing and nurturing client relationships, ensuring that accounts are supported and goals are met. Day to day tasks include serving as the primary point of contact for assigned clients, understanding their business needs and coordinating internal resources to deliver solutions. The role involves monitoring account performance, analysing data to identify trends and opportunities and presenting insights and recommendations to clients.

The Customer Account

Manager will handle customer support escalations, drive customer satisfaction initiatives and proactively identify ways to expand and improve services.



This position requires regular communication via email, calls and virtual meetings along with accurate documentation and reporting for each account.

Qualifications

- Minimum 2 - 3 years experience in Account Management and Customer Support with experience overseeing multiple client accounts or projects.
- Strong Customer Satisfaction focus, including a track record of building trust, resolving issues and maintaining high retention rates.
- Solid Analytical Skills with the ability to interpret data, generate insights and make recommendations to improve account performance.
- Excellent Communication skills, both written and verbal with the ability to present information clearly and collaborate across teams.
- Relevant experience in marketing, advertising or a client services workplace is highly beneficial.
- Strong organisational and time management abilities, with attention to detail and follow through.
- Comfort working in a remote setting, using digital collaboration and CRM tools - familiarity with project management platforms is a plus.
- Preferred education - Bachelor’s degree in Business, Marketing, Communications or a related field, or equivalent professional experience. MBA is a plus but not required.

📌 Client Account Manager (India)
🏢 UpFold Solutions
📍 India