We are looking for a skilled ServiceNow Developer / Lead with strong expertise in ITSM processes and ServiceNow platform development. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions while supporting service management operations.

Must-Have Skills :

- 4 years of experience in ServiceNow development and ITSM.

Strong expertise in :

- Incident Management
- Problem Management
- Change Management
- Service Request & Service Catalog

Hands-on experience with :

- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- Service Portal

Strong proficiency in :

- JavaScript
- Glide API
- ServiceNow Scripting

Experience with :

- REST/SOAP Integrations
- Integration Hub
- MID Server




- Good understanding of ITIL processes and service management lifecycle.
- Experience working with CMDB, CSDM, and CI Relationship Management.
- Experience in Agile environments using Jira and Confluence.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Experience supporting UAT, defect management, and production releases.

Good to Have :

- ServiceNow Reporting & Dashboards
- SLA Management
- CSA Certification
- CAD Certification
- CIS-ITSM Certification

Why Join Us?:

- Opportunity to work on enterprise-scale ServiceNow implementations.
- Exposure to modern ITSM and integration projects.
- Team-oriented Agile work environment.

📌 CitiusTech - ServiceNow Developer / Lead (India)
🏢 CitiusTech
📍 India