Client Success Manager – Finance Shared Services

Location : Mumba
iLevel : General Manage
rExperience : 10–15 Year
sCTC : Up to ₹50 LP

A
Employment Typ e: Full-ti
meReporting T o: Senior Leadership – Service Delivery / Finance Shared Servic
esRole Overvi
ewWe are looking for an experience d Client Success Manag er to serve as the key interface between ou r Finance Shared Services organization and client finance leadersh i
p.Positioned at th e General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a n embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
s.The ideal candidate will combine stron g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh i
p.Key Responsibiliti
es1. Client Success & Relationship Manageme




- ntAct as th e single point of accountability for client succe ss across Finance Shared Services engagement
- s.Build and maintain trusted relationships with senior stakeholders includin g CFOs, Finance Controllers, Shared Services Heads, and Business Leade r
- s.Understand client business priorities and translate them into effective service delivery strategie
- s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemen

t.2. Finance & Accounting Service Delive
- ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc
- e.Oversee processes includin
- g:P2P – Procure to P
- ayO2C – Order to Ca
- shR2R – Record to Repo
- rtTaxati
- onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standard
- s.Partner with internal delivery teams to address performance gaps

📌 Hiring: Customer Success Manager (India)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 India