The Centre Head-cum-IT Trainer will manage the day-to-day operations and performance of the training centre while delivering high-quality IT and digital-skills training. The position is responsible for centre administration, team supervision, learner outcomes, stakeholder coordination, compliance, reporting and achievement of training and placement targets.

Key Responsibilities

Centre Operations

- Manage the day-to-day functioning of the training centre.

- Ensure the centre opens and operates according to the approved schedule.

- Maintain a safe, inclusive, disciplined and learner-friendly environment.

- Prepare and monitor batch schedules, trainer allocations and classroom or lab utilisation.

- Ensure the availability and proper functioning of computers, internet connectivity, software and other training resources.

- Maintain the centre’s assets, stock, records and infrastructure.

- Coordinate repairs, maintenance and procurement requirements through authorised processes.

- Ensure compliance with NIIT Foundation’s operational, branding, safety and safeguarding standards.

Team Management

- Supervise trainers, mobilizers, placement executives and support staff assigned to the centre.

- Allocate responsibilities and monitor individual and team performance.

- Conduct regular team meetings and performance reviews.

- Provide coaching and support to improve training and operational quality.

- Monitor staff attendance, punctuality, conduct and adherence to organisational policies.

- Escalate staffing, performance or disciplinary concerns through the prescribed process.

- Promote collaboration among training, mobilization and placement teams.

IT Training Delivery

- Deliver classroom, virtual and lab-based training according to the approved curriculum and session plans.

- Train learners in areas such as:
- Computer and digital fundamentals

- Operating systems and file management

- Microsoft Office or equivalent productivity tools

- Internet, email and online collaboration

- Digital safety and cybersecurity awareness

- Data entry and workplace applications

- Basic hardware, networking and troubleshooting

- Employability and workplace digital skills

- Other IT modules assigned under the project

- Conduct practical demonstrations, exercises, projects and assessments.

- Adapt training methods to suit learners with different educational and digital-literacy levels.

- Provide remedial support to learners requiring additional assistance.

- Ensure learners follow acceptable-use, privacy and cybersecurity requirements.

Learner Management

- Monitor learner attendance, punctuality, participation and academic progress.

- Ensure learners receive appropriate orientation and induction.

- Identify learners at risk of dropping out and coordinate timely interventions.

- Counsel and motivate learners to improve attendance, retention and course completion.

- Address learner grievances promptly and escalate sensitive matters appropriately.

- Promote respectful conduct, equal opportunity and a harassment-free learning environment.

- Ensure incidents relating to learner safety or safeguarding are reported immediately.





Mobilization and Batch Formation

- Coordinate with mobilizers to achieve enrolment and batch-start targets.

- Monitor lead generation, counselling, document collection and enrolment conversion.

- Verify candidate eligibility and completeness of enrolment documentation.

- Ensure that candidates receive accurate information about courses, certification and employment opportunities.

- Support community outreach, counselling sessions and enrolment drives when required.

- Ensure that no candidate is given misleading employment or salary assurances.

Assessment and Training Quality

- Conduct diagnostic, formative, practical and final assessments.

- Monitor curriculum completion and adherence to approved session plans.

- Observe training sessions and provide feedback to other trainers.

- Review learner assignments, projects and assessment results.

- Implement remedial plans for identified learning gaps.

- Participate in trainer-development and standardisation programmes.

- Maintain supporting evidence required for quality reviews and audits.

Placement Coordination

- Coordinate with the placement team to assess learners’ job readiness.

- Support resume preparation, mock interviews and workplace-readiness sessions.

- Monitor interview participation, selection, joining and post-placement retention.

- Ensure that learners understand job roles, salary, location and employment conditions before referral.

- Review centre-level placement performance and address gaps with the project team.

- Support employer visits, job fairs and recruitment drives.

Reporting and Documentation

- Maintain accurate records of enrolment, attendance, assessments, certification, placement and retention.

- Update prescribed systems, trackers and management-information platforms.

- Prepare daily, weekly and monthly centre-performance reports.

- Monitor targets and prepare corrective action plans where performance is below expectations.

- Maintain documentation for audits, programme reviews and stakeholder reporting.

- Ensure personal information and learner documents are stored and shared securely.

- Verify the accuracy of data before submission.

Stakeholder Coordination

- Coordinate with project teams, community partners, employers, vendors and local stakeholders.

- Represent NIIT Foundation professionally during meetings and centre visits.

- Support donor, client, government or leadership visits to the centre.

- Provide timely updates on achievements, risks and operational requirements.

- Develop positive relationships with local institutions and community representatives.

Financial and Administrative Controls

- Monitor centre expenses within the approved budget and processes.

- Maintain authorised expense records, bills and supporting documents.





- Ensure that fees or payments are not collected from learners unless expressly approved.

- Support asset verification and inventory audits.

- Report loss, damage, misuse or suspected financial irregularities immediately.

Key Performance Indicators

- Achievement of enrolment and batch-start targets.

- Learner attendance, retention and course-completion rates.

- Curriculum completion and assessment performance.

- Certification and placement outcomes.

- Post-placement retention.

- Centre utilisation and operational compliance.

- Team productivity and staff attendance.

- Accuracy and timeliness of reports.

- Audit and quality-review outcomes.

- Learner, employer and stakeholder feedback.

- Proper maintenance of infrastructure and assets.

Educational Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Computer Applications, Engineering or a related discipline.

- Candidates with a relevant graduate degree and recognised IT certifications may also be considered.

- Training of Trainers, centre-management or project-management certification is desirable.

Experience

- Three to six years of experience in IT training, vocational education, centre management or programme operations.

- At least two years of hands-on IT training experience is preferred.

- Experience supervising a training centre or a small operational team is desirable.

- Experience working in skill-development, education or social-impact programmes will be an advantage.

Technical Skills

- Strong working knowledge of computers, operating systems and internet applications.

- Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.

- Familiarity with basic hardware, software installation, networking and troubleshooting.

- Understanding of digital safety, cybersecurity awareness and data protection.

- Ability to operate online learning, assessment and reporting platforms.

- Knowledge of programming, data analytics, cloud tools or other project-specific technologies is desirable.

Managerial and Training Competencies

- Strong facilitation, presentation and classroom-management skills.

- Ability to explain technical concepts in simple language.

- Effective team supervision, planning and problem-solving abilities.

- Strong learner counselling and stakeholder-management skills.

- Valuable verbal and written communication in English and Hindi; knowledge of the local language is desirable.

- Proficiency in data reporting and performance analysis.

- Ability to manage multiple priorities and meet deadlines.

- Willingness to take ownership of centre-level targets and outcomes.

Behavioural Competencies

- Learner-focused, approachable and empathetic.

- Ethical, transparent and accountable.

- Organised and attentive to detail.

- Results-oriented without compromising quality or programme integrity.

- Calm and solution-focused when managing operational challenges.

- Committed to inclusion, safeguarding and equal opportunity.

- Willing to continuously improve technical and managerial skills.

Requirements

Graduate with good IT skills

📌 Centre Head cum IT Trainer (Jamshedpur)
🏢 Niit Foundation
📍 Jamshedpur