Job Responsibilities:

- Provide first and second line support for several systems in the trading support domain.
- Diagnose and resolve day-to-day live system incidents across a range of systems.
- Take ownership of Major Incident management and associated Problem Management process.
- Ensure systems are in a healthy status and proactively identify patterns that can cause issues in future.Liaise with development teams for escalations and hand-

oversMaintain an up-to-date documentation of support processesPrepare operational stats to identify problematic areas in the systems and work towards improving systems.Should be flexible with work timings (India and UK hours) along with providing on-call support on rotation basis.

Required Experience:

- Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment.




- Atleast 5 years of experience on a support desk responsible for critical production applications.
- Experience managing incidents and service requests while providing timely status updates to business users.
- Should have excellent written/verbal communication skills, analytical and problem-

solving skills.
- Should have a valuable understanding of technology to be able to add value in maintenance/scripting and system and process improvements in general.

Required skills:

1. Excellent written/verbal communication/Analytical skills

2. Experience in support/monitoring roles
3. Entry-mid level SQL, Powershell scripting

4. Windows/Unix server management
5. General understanding of software engineering and related technologies

📌 Application Support Engineer (Immediate) (Bengaluru)
🏢 Contango Services
📍 Bengaluru