Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : Application Packaging, Microsoft Intune

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

SCCM / MECM Operations

Perform L2/L3 support for Microsoft Endpoint Configuration Manager (SCCM/MECM) in production environments

Monitor SCCM infrastructure health (site servers, MPs, DPs, boundaries, clients)

Perform incident, service request, and change activities via ITSM tools (ServiceNow)

Conduct log analysis and RCA for SCCM client and deployment-related issues

Participate in outage/restoration activities and major incident bridges when required Application Packaging & Deployment

Package applications using MSI, EXE, MSIX following enterprise packaging standards

Create silent install/uninstall commands and detection logic

Perform application upgrades, supersedence, and retirements

Deploy software via SCCM Applications / Packages based on approved change requests

Perform pre-deployment validation, peer review, and post-deployment verification Patch & Compliance Management

Support Windows OS and third party application patching using SCCM and integrated tools

Perform deployment scheduling, monitoring, remediation, and reporting





Support vulnerability remediation activities in coordination with Security teams

Ensure compliance with client security baselines and audit requirements Documentation & Governance

Create, update, and follow Runbooks, SOPs, and Work Instructions

Adhere to Accenture delivery governance, approval workflows, and change controls

Support knowledge transfer (KT) sessions and documentation handover

Ensure activities are compliant with ITIL, ISO, and client-specific controls Stakeholder & Delivery Support

Work closely with L1 Service Desk, Security, Infrastructure, and Client stakeholders

Provide clear communication using approved templates and channels

Participate in daily/weekly operational calls and reporting as required

Support continuous improvement initiatives under Workplace Services tower Mandatory Technical Skills

Microsoft SCCM / MECM Administration

Application Packaging (MSI / EXE / MSIX)

Windows 10 / 11 Enterprise OS

PowerShell scripting for automation and troubleshooting

SCCM Client troubleshooting and log analysis Positive to Have Skills

Intune / Co Management

Third party patching tools (e.g., Patch My PC)

Endpoint security integrations

VDI environments (Citrix / AVD)

Exposure to AMS transition or steady state support Behavioral & Professional Skills

Strong analytical and troubleshooting skills

Structured documentation and process discipline

Ability to work in rotational shifts / on call model

Clear verbal and written communication

Ability to work in client facing managed services environment Education & Certifications

Bachelor s Degree in Computer Science / IT or equivalent experience

ITIL Foundation (Preferred)

Microsoft Endpoint certifications (Preferred) Work Model Expectations

24 7 / Follow the Sun support depending on account requirements

Strict adherence to SLAs, OLAs, and change processes

Offshore delivery with global stakeholder coordination Additional Information:

- The candidate should have minimum 2 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru