Candidate must have strong Salesforce platform experience with hands-on expertise in Salesforce AI solutions, Agentforce, Einstein AI capabilities, automation, and business process transformation.

Required Skills & Experience

- Design, configure, and deploy Salesforce Agentforce agents for enterprise business processes.
- Implement AI-powered agents to support customer service, sales, operations, and self-service use cases.
- Solid expertise in:
- Salesforce Agentforce
- Einstein AI
- Prompt Builder
- Agent Builder
- Copilot Actions
- AI-powered automation
- Experience designing:
- Service Agents
- Sales Agents
- Employee Support Agents
- Custom Business Agents
- Strong understanding of:
- Large Language Models (LLMs)
- Generative AI Concepts
- Prompt Engineering
- Grounding Strategies
- Retrieval-Augmented Generation (RAG)
- Experience creating and managing:
- Custom Agent Actions
- Agent Topics
- Agent Instructions
- Prompt Templates
- Knowledge Grounding
- Expertise in Salesforce Platform:
- Flow Builder
- Apex
- Lightning Web Components
- Platform Events
- Security Model
- Knowledge of Data Cloud including:
- Unified Customer Profiles
- Data Harmonization
- Data Activation
- Customer 360 Concepts




- Experience integrating Agentforce with:
- External APIs
- ERP Systems
- Service Management Tools
- Knowledge Bases
- Third-Party Applications
- Strong understanding of:
- AI Governance
- Responsible AI
- Security & Compliance
- Auditability
- Data Privacy
- Experience measuring AI agent performance and business outcomes.
- Working knowledge of Agile/Scrum delivery methodologies.
- Excellent communication and stakeholder management skills.

Key Responsibilities*

- Design and implement Salesforce Agentforce solutions.
- Configure and optimize AI-powered autonomous agents.
- Define agent topics, actions, prompts, and guardrails.
- Work with business teams to identify AI automation opportunities.
- Integrate Agentforce with Salesforce and external systems.
- Monitor agent performance, accuracy, and adoption metrics.
- Establish AI governance and compliance standards.
- Support business transformation initiatives using AI technologies.
- Conduct design reviews and solution reviews.
- Collaborate with architects, product owners, administrators, and development teams.
- Train users and stakeholders on Agentforce capabilities.

📌 Agentforce specialist (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru