• Administer and operate the Nexthink cloud platform and Portal
- Support Nexthink Collector deployment, updates, and ongoing health monitoring
- Configure and maintain dashboards, investigations, campaigns, alerts, and reports
- Analyze experience data to identify trends, recurring issues, and degradation patterns
- Translate business and operational requirements into relevant digital experience metrics and insights
- Develop, test, and maintain Nexthink automations and remediation actions
- Create and maintain remediation scripts using PowerShell and Bash
- Support approved extensions of Nexthink functionality using API based integrations
- Assist with integrations between Nexthink and ServiceNow or endpoint management platforms