Job Description:

Role Overview:
The IT Support Engineer will be responsible for managing the organization’s IT infrastructure, providing
technical support, and ensuring the smooth operation of systems, networks, and applications. The role
involves IT Helpdesk management, user account administration, troubleshooting, reporting, and ensuring
adherence to IT governance and security standards.
Key Responsibilities:
• Ensure that the IT Helpdesk tickets are monitored, resolved, and closed in line with the agreed
KPIs described within the IT SLA document.
• Ensure that the working processes are executed in line with the agreed standards and
workflows (such as user creation (starter & leaver process), adjustments required in relation
to end-users’ configurations, etc.).
• Maintaining computer networks and systems including servers, software, mainframes, and
other physical hardware.
• Installing and configuring infrastructure equipment to update or fix hardware or software
issues.
• Monitoring computer systems to improve overall system performance and reliability.




• Communicating networking or system issues to other employees and management.
• Fixing software and hardware configuration issues for users on-demand or through system
inspections.
• Contribute to ensuring effective corporate governance, risk management, and internal
controls.
• Identify opportunities for automation and assist with the development of automation systems
to address those opportunities.
• Manage users using Windows Enterprise Server operating systems, in combination with
Active Directory User Management.

• Administer and manage the Office 365 portal, including user setup, license management, and
email configuration.
• Perform basic Azure administration, including user creation, access management, and policy
control.
• Install, configure, and troubleshoot Windows (Dell) and Mac OS systems, printers, and
network devices.
• Configure and maintain Wi-Fi routers, switches, and ensure reliable network con

📌 System Engineer (Mumbai)
🏢 MUMBAI ROZGAAR
📍 Mumbai