Overview

The Product Support Analyst -1, is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of java/.net, networking concepts, ITIL frame work, with stake holder communication and management experience.

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Responsibilities
- Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
- Ability to associate priorities, risks with issues logged and actively escalate where required.
- Ability to drive issues to closure through interaction with a wide variety of stakeholders.
- Outstanding teammate who is ready to contribute, lead and own elements of troubleshooting and problem resolution




- Documenting troubleshooting and problem resolution steps, by determining best course of action.
- Ability to learn and adapt to new technologies based on organization needs.
- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.

Qualifications
- Bachelor's Degree in computer or engineering related field (or related field experience).
- Minimum of 1-2 years related Product support engineering experience preferred, working directly with End-user customers
- Experience in troubleshooting issues related to web based UI
- Hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code.
- Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.)
- Conceptual/working knowledge of AWS, Networking and Communication protocol.
- Experience in RDBMS workings, with writing simple sql queries
- Hand’s on with Shell/Perl Scr

📌 Associate Product Support Analyst (Bengaluru)
🏢 PUBLICIS GROUPE
📍 Bengaluru