Job Title
Community HostJob Description Summary
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and skilled first impression.
- Cultivate and maintain trusted relationships with end users and cross-functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee-ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns,



and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross-functional teams’ responsibilities
- Identify and escalate process improvement opportunities to managers and collaborate on new, innovative solutions.
- Foster business and employee engagement and well-being for all employees. Including workers on flexible or hybrid programs.
- Conduct experience sweeps with the Workplace teams to investigate and audit the employee journey and co-create and trial solutions in developing a positive workplace experience.

Key Competencies
Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels EQ – Showcase exceptional emotional intelligence and empathy Organized – Detail orien

📌 Community Host (Chennai)
🏢 Cushman & Wakefield
📍 Chennai