Job Description

Client & Customer Service Analyst

Position Overview

Job Title: Client & Customer Service Analyst

Corporate Title: NCT

Location: Vellor, India

Role Description
- Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions with in specified SLA's.
- Ensure laid down processes are being followed DB internal security standards are followed.

What we'll offer you

As part of our flexible scheme, here are just some of the perks that you'll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs.



and above

Your key responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors.
- Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians.
- Ensure strict adherence to German Money Laundering Form for cash transactions EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions = INR 10 lacs.
- Effective service delivery by reducing customer turnaround time.
- Effectively migrate teller queues to the ATM's and other alter

📌 Client & Customer Service Analyst (Vellore)
🏢 Deutsche Bank
📍 Vellore