What you will do
Account Strategy:
Develop and execute strategic account plans with transparent goals, growth objectives, and success metrics.
Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building:
Build deep, trusted partnerships with senior stakeholders across top accounts.
Proactively engage to understand evolving business needs and strategic priorities.
Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation:
Identify and execute upselling and cross-selling opportunities to drive account expansion.
Lead contract negotiations to maximize revenue, profitability, and long-term value.
Partner with leadership to shape commercial strategy and account growth plans.
Customer Success:




Guide clients through their journey from activation to adoption, growth, and advocacy.
Monitor account health and address risks proactively.
Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence:
Stay informed on industry trends, competitor movements, and customer insights.
Leverage market data to refine account strategies and uncover growth opportunities.
Ideal Candidate
You should apply if you have
3+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.
Proven ability to manage complex, high-value client relationships and deliver growth targets.
Strong commercial acumen, negotiation, and strategic problem-solving skills.
Proficiency in CRM tools, project management, and data analysis.
Passion for building long-term partnerships and delivering exceptional customer outcomes.

📌 Customer Success Manager (Bengaluru)
🏢 shopflo
📍 Bengaluru