This job is provided by apna.co Location: Hyderabad

Department: Customer Experience / Clinic Operations

Reporting To: Assistant Store Manager

Employment Type: Full-time

Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week

About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.

As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.

This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.

What You’ll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:

Welcome walk-in customers and ensure a warm, personalized experience

Understand customer concerns and guide them through consultations

Consultative Approach

Explain Traya’s treatment journey in a straightforward and relatable way





Assist customers in understanding doctor recommendations and product usage

Customer Retention & Relationship Building

Build long-term relationships with customers

Motivate them to stay consistent with their treatment plans

Drive repeat visits and product reorders

Follow-ups & Engagement

Conduct regular follow-ups (calls/WhatsApp)

Track customer progress and ensure satisfaction

Handling Concerns & Objections

Address customer queries around usage, results, or concerns

Provide reassurance and escalate to doctors when required

Store Operations & Ownership

Maintain store hygiene, product display, and inventory checks

Ensure smooth day-to-day clinic/store operations

Customer Advocacy

Encourage reviews, feedback, and testimonials

Deliver a High-quality Experience That Customers Talk About

Who Should ApplyAny Graduates

Experience in retail stores, salons, wellness centers, or customer-f

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