Company Description Gem Pundit is a leading provider of luxury, precious, and semi-precious gemstones, offering customized natural gemstone jewelry to customers worldwide. The company is known for 100% original, unheated, and untreated gemstones that are certified by recognized gem labs, ensuring authenticity and quality. With 24x7 customer support and global shipping, Gem Pundit focuses on delivering a seamless buying experience for gemstone enthusiasts. The brand's strong reputation is reflected in numerous positive customer reviews, highlighting trust, service, and product excellence. Gem Pundit continues to grow as a destination for high-quality gemstones and personalized jewelry.
Role Description The Inside Sales Team Lead is a full-time, in office role based in Gurugram, responsible for driving sales performance and leading a customer-focused inside sales team. Day-to-day tasks include managing and supporting inside sales representatives, monitoring sales activities, and ensuring timely follow-up on leads and inquiries. The role involves overseeing lead generation efforts,



optimizing sales processes, and coordinating with marketing and operations to achieve revenue and conversion targets. The Inside Sales Team Lead will coach team members, track performance metrics, handle escalated customer queries, and uphold high standards of customer service. This position requires a strong focus on sales results, team collaboration, and maintaining a positive, professional work environment.
Qualifications
Demonstrated expertise in Inside Sales and Lead Generation, with a track record of meeting or exceeding sales targets. Strong Customer Service skills, with the ability to handle complex inquiries and ensure a high-quality customer experience. Proven Team Management and Team Leadership capabilities, including coaching, performance monitoring, and motivation of sales teams. Excellent communication and interpersonal skills, with the ability to build rapport with customers and

📌 Inside sales team lead (Uttar Pradesh)
🏢 Gempundit.com
📍 Uttar Pradesh