Experience Level
- 6–8 years of experience with ServiceNow CMDB/Discovery.
Mandatory Skills
ServiceNow CMDB :
- Hands-on experience managing the Configuration Management Database (CMDB) .
- Expertise in maintaining CI class , attributes, and relationship properties for all Configuration Items (CIs).
Service Discovery & Cloud Discovery :
- Proven experience in implementing and maintaining ServiceNow Discovery and Cloud Discovery solutions.
Positive-to-Have Skills
- ATF (Automated Test Framework) Creation and Maintenance :
- Proficiency in creating and maintaining Automated Test Frameworks (ATFs) .
- CMDB Health and Certifications :
- Experience in maintaining data certifications and managing the CMDB health dashboard .
Roles and Responsibilities
- ServiceNow Discovery & Cloud Discovery :
- Implement and maintain Discovery and Cloud Discovery processes.
- CMDB Management :
- Optimize CI classes, attributes, and relationships.
- CMDB Health :
- Ensure accuracy in data certifications and leverage dashboards to monitor CMDB health.
- Integrations :
- Provide hands-on support for ServiceNow CMDB operations and integrations.
- Alignment with Processes :
- Ensure CMDB alignment with organizational IT service management processes.
Experience Required
- Service Discovery : 1 year (Preferred).
- Cloud Discovery : 1 year (Preferred).
- Total Work Experience : 6 years (Preferred).
- ServiceNow Developer Experience : 5 years (Preferred).
- CMDB Management : 4 years (Preferred).