PRIMIRY RESPONSIBILITY
- Apart from being a technologist, you are expected to understand customer journey with product and it's experience and help customer to navigate through it smoothly
- Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
- A strong pillar to build and train sales organization. You shall be an extremely good storyteller and help sales team to sell better and effectively
- Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
- Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
- Conduct routine update on the current product/ technology to the internal sales staff
- Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking




- Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
- Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner
- Apply strong problem-solving skills to design solutions that solves the customer problems
- Developing close relationships to help influence the technical strategy of the customer
- Deliver training to customer and prospects about Trend Micro solutions
- Working with company technical support personnel to ensure ongoing quality of support and customer health
- Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
- Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
- Most of the sales engineers actively participate

📌 Sales Engineer (Mumbai)
🏢 Trend Micro Singapore
📍 Mumbai