Role & responsibilities:
- Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo.
- Configure and maintain Atlassian tools to meet business needs and follow established standards.
- Collaborate with cross-functional teams to integrate Atlassian tools with other systems.
- Manage permissions and access control via Atlassian Access for corresponding tools and projects.
- Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed.
- Create training curriculums for various Atlassian users and provide training as needed.
- Stay up-to-date with the latest Atlassian tools and technologies.
- Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes.
- Develop best practices for administering Jira effectively over the long term.
- Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components.
- Monitor audit logs of Atlassian products to identify any anomalies in tool usage.




- Provide user management support and training to end users.
- Lead/support UAT and production rollouts.
- Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement.
- Give constructive feedback to team members and set explicit expectations.
- Help the team in troubleshooting and resolving complex bugs.
- Carry out POCs to ensure that suggested design/technologies meet requirements.

Qualifications:
- Bachelors or masters degree in Computer Science, Information Technology, or a related field.
- 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment.
- Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM.
- Extensive hands-on experience in setting up, configuring, and managing Atlassian DC o

📌 Chief Manager (Mumbai)
🏢 John Cockerill
📍 Mumbai