Job Description

Position Overview

Job Title- Client Service Analyst

Location- Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with recent and existing clients
- Liaising with clients and supporting their account related queries
- Building relationships and operations where needed
- Ensuring adherence to internal policies and external legal/regulatory frameworks

What We'll Offer You

As part of our flexible scheme, here are just some of the perks that you'll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members




- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your Key Responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
- Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
- Ensure proper display of all Regulatory Circulars in the Area
- Accurate processing of all account opening forms MF applications
- Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
- Exception handling / deferral tracking and monitoring
- Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
- Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
- Ensure proper tra

📌 Client Service Analyst (Mumbai)
🏢 Deutsche Bank
📍 Mumbai