Nexthink L2 - Senior Nexthink Engineer / Analyst\
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Role Summary\
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The Nexthink L2 engineer supports day-to-day Digital Employee Experience (DEX) operations by analyzing Nexthink data, troubleshooting EUC issues, creating dashboards/investigations, and supporting incident/problem management. This role acts as a bridge between L1 operations and L3 specialists.
Key Responsibilities
Key Responsibilities\
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- Perform advanced monitoring and analysis of endpoint experience using Nexthink Finder, Portal, and Investigations\
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- Handle Level-2 escalations related to: \
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- Device performance degradation\
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- Application crashes, slow startup, or instability\
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- Login, boot, and network performance issues\
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- Develop and maintain: \
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- Saved searches and investigations\
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- Correlate Nexthink telemetry with incidents/problems from ServiceNow or ITSM tools\
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- Support root cause analysis (RCA) for recurring endpoint issues\
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- Execute or support Nexthink Act campaigns (remediation, notifications,
user surveys)\
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- Provide actionable insights and recommendations to EUC, Desktop, and Infra teams\
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- Maintain operational documentation and SOPs\
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- Support patch, upgrade, and change validation using Nexthink data
Skill Requirements
Skills & Experience\
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- 3-6 years of experience in EUC / Desktop / End-User Computing\
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- Hands-on expertise with: \
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- Nexthink Finder, Portal, Investigations\
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- Windows 10/11, including performance and stability troubleshooting\
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- Solid knowledge of: \
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- Application experience monitoring\
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- OS performance metrics\
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- Endpoint security and agents\
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- Working knowledge of ITSM processes (Incident, Problem, Change)\
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- Basic scripting familiarity (PowerShell preferred)\
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- Good stakeholder communication and analytical skills\
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