We are currently seeking a Messaging Services Specialist Advisor - M365, Exchange onprem, MS teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description:
- A customer-centric approach with a focus on delivering high-quality support.

Solid verbal and written communication skills, with the ability to explain technical concepts to end users.
- To leads the technical and operational transfer of M365 support services from an incumbent vendor to our team.
- This role requires strong expertise in transition, knowledge transfer planning, support readiness ,stakeholder coordination, and technical expertise and through knowledge of M365/Collaboration services.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 steady state operations.

Contributes to the development of new techniques and plans within area of expertise.

Thorough understanding and management of customer business needs and expectations.





Works on abstract and complex problems requiring evaluation of intangible variables.

Integrates trends, data and information into plans, deliverables and recommendations.

Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.

Anticipates operational, program, and implementation issues and develops preventative measures.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Identifies, structures, and delivers services that enable business processes.

Develop automated methods needed to implement recommended solutions.

Performs root cause analysis on failed components and implements corrective measures.

Providing guidance and mentoring junior team members.

Possess the ability to work independently with mínimal management supervis

📌 Messaging Services Specialist Advisor (Bengaluru)
🏢 NTT
📍 Bengaluru