Country/Region: IN
- Requisition ID: 37468
- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title:Technical Lead-Cloud & Infra Engg:
- Description:

Area(s) of responsibility:
Job Description - Senior SME (Wintel, Virtualization & Multi-Cloud)

Role Title

Senior Subject Matter Expert - Wintel, Virtualization & Cloud Platforms

Experience

12-18 years (with strong domain depth in infrastructure & cloud platforms)

Job Summary

We are seeking a highly experienced Senior Subject Matter Expert (SME) to lead and govern enterprise-scale infrastructure environments spanning Wintel, VMware, Citrix VDI, VxRail, and multi-cloud platforms (Azure, AWS, OCI).

The role will act as the technical authority and escalation point (L3/L4) across infrastructure towers, ensuring high availability, performance optimization, security compliance, and continuous service improvement for a global managed services workplace.

The SME will also drive architecture evolution, cloud transformation, automation,



and operational excellence initiatives aligned with business and contractual expectations.

Key Responsibilities

1. Technical Leadership & SME Ownership
- Act as the primary SME across Wintel, VMware, Citrix VDI, and hybrid cloud platforms:
- Provide L3 support and lead resolution of critical incidents and complex problems
- Define and enforce standards, best practices, and governance controls:
- Serve as the technical escalation point for service delivery and customer interactions

2. Infrastructure & Platform Management
- Manage and optimize:
- Windows Server environments (AD, DNS, GPO, patching)
- VMware ecosystem (vSphere, ESXi, vCenter, clusters, HA/DRS)
- Citrix VDI (CVAD, DaaS, NetScaler/ADC, StoreFront)
- VxRail / Hyper-Converged Infrastructure
- Ensure availability, capacity planning, performance tuning, and lifecycle management

3. Cloud & Hybrid Architecture (Azure, AWS, OCI)
- Design, deploy, and optimize workloads across:
- Microsof

📌 Technical Lead-cloud (Noida)
🏢 Birlasoft
📍 Noida