About this role:
What you will do:
- Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems
- Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
- Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations
- Run regular audits to ensure data quality and adherence to policies
- Enhance, mature, and maintain procedural documents, building on existing core operational process guides
- Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
- Support completion and success of complex, specialized processes/transactions such




- Monitor delegation and completion of Workday processes

What you will need:
- Minimum 1-2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing.
- Experience in ServiceNow or other ticketing system preferred
- Knowledge of HR business processes.
- Strong Microsoft Excel skills.
- Robust service orientation with a high sense of ownership and accountability.
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
- Strong analytical, troubleshooting and problem-solving abilities.
- Strong work ethic and motivated to achieve goals and exceed expectations.
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
- A ‘systems’ thinker with a process orientation and s

📌 HR Systems Ops Specialist (Gurugram)
🏢 Gartner
📍 Gurugram