Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain company products/services and their benefits.
- Generate and qualify leads for the sales team.
- Follow up with customers regarding inquiries, quotations, and bookings.
- Maintain accurate records of calls and customer interactions in the CRM or reporting system.
- Handle customer questions and resolve basic concerns professionally.
- Meet daily/weekly/monthly calling and lead-generation targets.
- Coordinate with the sales and marketing teams for campaign follow-ups.
- Build and maintain positive customer relationships.
- Prepare call reports and update management on progress.
Required Skills:
- Excellent verbal communication skills.
- Good listening and interpersonal abilities.
- Ability to persuade and negotiate effectively.
- Strong follow-up and organizational skills.
- Fluency in English and local language(s) preferred.
Qualifications:
- Minimum Intermediate / Any Graduate.
- Prior experience in telecalling, customer support, sales, or business development is an advantage.
- Freshers with strong communication skills may also apply.
Performance Expectations
- Achieve assigned call targets.
- Generate quality leads and customer appointments.
- Maintain accurate customer records.
- Ensure skilled and courteous customer interactions.
Preferred Attributes
- Self-motivated and target-oriented.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Good time-management skills.