Who we are:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
- As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
- We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
- #VOIS #BeUnrivalled #CreateTheFuture
About this Role:
What you’ll do:
- Own end-to-end service governance, ensuring timely resolution of escalations and alignment with business priorities.
- Monitor service performance, stability, and SLA adherence for billing platforms.
- Oversee execution of critical billing processes including bill runs, invoice generation, payment processing, SAP file generation, and financial cycle activities (EOD/EOM).
- Lead communication for incidents, planned changes, and major service impacts.
- Conduct Post Incident Reviews (PIRs) and drive root cause analysis with corrective actions.
- Manage revenue-impacting and customer-impacting incidents through stakeholder coordination and escalation ownership.
- Support audit, compliance, and governance requirements for billing services.
- Drive continuous service improvement focused on stability, automation, operational efficiency, and customer experience.
- Coordinate with
📌 Billing Service Lead (Pune)
🏢 Vodafone
📍 Pune