NOC Analyst

Location: Bangalore (24 / 7 Environment)

Role Summary

Key Responsibilities

Monitoring & Incident Management
- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation
- Own and manage high-priority incidents (P1/P2), including:
- Driving incident bridges
- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
- Tracking progress until resolution
- Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution
- Execute runbooks and SOPs for standard incidents and operational tasks
- Contribute to creating and improving runbooks based on recurring issues
- Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability
- Monitor systems during maintenance windows and validate post-change stability
- Ensure redundancy mechanisms (failover, load balancers) are functioning
- Monitor backups, batch jobs, and scheduled processes,



resolving failures proactively

Documentation & Reporting
- Maintain accurate incident records in ticketing systems (Jira/ServiceNow):
- Contribute to daily/weekly operational health and performance reports:
- Support RCA documentation and post-incident reviews

Security Awareness
- Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills:
Technical Skills
- Experience with monitoring & alerting tools:
- Current Relic / Datadog / Prometheus / Grafana
- Cloud monitoring (AWS / GCP)
- PagerDuty or similar alerting systems
- Familiarity with firewalls and security principles
- Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters:
- Basic understanding of networking fundamentals & protocols

Operational Skills
- Strong troubleshooting and analytical thinking:
- Experience in incident management and escalation workflows:
- Ability to work

📌 Noc Analyst (Bengaluru)
🏢 SonicWall
📍 Bengaluru