Job Title: Customer Support Executive

Location: Noida sec 63
Experience Required: 1-3 Years
Employment Type: Full-Time

Job Summary

Key Responsibilities
- Resolve customer queries and complaints in a qualified and timely manner.
- Provide accurate information regarding products, services, and order status.
- Coordinate with the Sales Team to ensure smooth customer onboarding and after-sales support.
- Maintain customer records and update CRM systems regularly.
- Follow up with customers regarding pending issues and resolutions.
- Escalate complex issues to the concerned department when necessary.
- Ensure high levels of customer satisfaction and retention.
- Prepare daily and weekly reports on customer interactions and issue resolution.

Required Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-handling abilities.
- Experience working with CRM software and customer support tools.




- Ability to manage multiple customer interactions simultaneously.
- Good knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong interpersonal and teamwork skills.

Eligibility Criteria
- Graduate in any discipline.
- Minimum 1-3 years of experience in Customer Support, preferably in a Sales or Service-based company.
- Experience in handling customer complaints, follow-ups, and post-sales support.
- Ability to work in a fast-paced environment and meet service standards.

Preferred Qualifications
- Prior experience in B2C or B2B sales support.
- Knowledge of customer relationship management practices.
- Experience with ticketing and CRM systems.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Noida)
🏢 Abrns Projects
📍 Noida