Job Description: Application Engineer / Senior Application Engineer - Rock Drilling Tools
Location: Pune
Department: Rock Drilling Tools
Reports To: Contracts and Application Manager
Job Summary
Key Responsibilities
Technical & Application Support
- Understand customer requirements and recommend suitable rock drilling tools, products, and technical solutions.
- Ensure correct utilization and consumption of drilling tools at customer sites.
- Monitor drilling performance, tool life, consumption trends, and drill meterage.
- Investigate tool failures, conduct basic failure analysis, and recommend corrective and preventive actions.
- Prepare technical performance reports, Daily Progress Reports (DPR), and site visit reports.
Customer Relationship Management
- Build and maintain robust working relationships with customers, site teams, and key stakeholders.
- Identify opportunities to improve product performance, customer satisfaction, and overall site productivity.
Dealer Support
- Monitor dealer performance and recommend improvement actions to enhance customer service and business effectiveness.
- Competence development of dealer engineers
Planning & Inventory Management
- Plan and maintain site inventory to ensure uninterrupted operations and avoid stock-out situations.
- Prepare and submit material requirements based on customer forecasts, consumption trends, and contractual commitments.
- Review monthly forecasts and align inventory planning with site requirements and business priorities.
- Monitor stock levels, conduct inventory reconciliation, and maintain accurate inventory records.
- Ensure timely procurement of consumables while maintaining agreed buffer stock levels.
- Track order status, dispatch schedules, shipment movement, and delivery timelines.
- Coordinate material transfers between warehouses, dealers, and mine sites as required.
- Prepare periodic inventory, consumption, forecast, and variance reports for review.
Logistics Coordination
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📌 Application Engineer (Pune)
🏢 Epiroc
📍 Pune