Collection & Recovery
- Monitor EMI collections and overdue accounts.
- Follow up with customers for timely repayments.
- Prepare collection strategies to reduce delinquency.
- Coordinate with collection executives and field staff for recovery.
- Handle customer disputes related to repayment.
- Negotiate repayment plans with delinquent customers where appropriate.
- Initiate legal recovery procedures in coordination with the legal department when necessary.
- Ensure compliance with fair collection practices and regulatory guidelines.
Loan Approval
- Assess customer eligibility based on income, repayment capacity, credit history, and company policy.
- Conduct credit appraisal and recommend approval or rejection.
- Verify KYC documents, residence proof, employment/business details, and other supporting documents.
- Coordinate field investigations and tele-verification wherever required.
- Ensure compliance with RBI guidelines and internal credit policies.
- Maintain accurate credit approval records.