ServiceNow Tech Lead:
- Senior - 7+ yrs | Remote / hybrid | Reports to: ServiceNow Architect | Openings: 1_
About Us
- At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownership—where designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.
Role Summary:
Lead a pod of three ServiceNow developers building the NOC platform. Turn the architecture into working scoped apps, flows, and integrations — and stay hands-on in the code.
- Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.
The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call,
correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no transparent mapping to specific faults. You help build the platform and the integrations that close that loop.
What You Will Lead:
- Break the architecture into stories for closed-loop ticketing, alarm correlation, and migration work; sequence them across the increment.
- Own Event Management configuration: event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.
- Stand up ticket-quality checks: required-data validation, intake quality scoring, and auto-augmentation with site health.
- Stand up Performance Analytics dashboards for real-time NOC views: operational health, KPI trends, and SLA posture.
- Set the developer w
📌 Servicenow Tech Lead (Pune)
🏢 Codvo.ai
📍 Pune