Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:
- Manage a portfolio of strategic and complex customer accounts, ensuring timely collections while maintaining robust customer relationships.
- Be responsible for core AR activities including Cash Collections, Query Resolution, Dunning, Reconciliations, and Reporting.
- Conduct proactive follow-up on customer payments to ensure cash is collected by the due date,



minimizing DSO and reducing aged receivables.
- Partner closely with Sales, Sales Operations, Order Management, Tax, Legal, and other internal stakeholders to resolve customer issues and remove barriers to payment.
- Handle complex escalations, provide recommendations on collection strategies, and support credit and booking decisions where required.
- Maintain accurate customer master data while ensuring compliance with internal controls, SOX requirements, and company policies.
- Support month-end and quarter-end activities to help achieve cash collection targets and business objectives.
- Participate in global AR initiatives, including UAT, system implementations, process improvements, and automation projects across EMEA, APJ, and the Americas.
- Mentor junior team members by sharing best practices, providing guidance on complex collection scenarios, and supporting team development.
- Identify opportunities to imp

📌 Senior Cash Collection Analyst (Hyderabad)
🏢 ServiceNow
📍 Hyderabad