Bengaluru, Karnataka

Job Summary

Key Responsibilities

Requirement Gathering & Analysis:
Work with stakeholders to identify business needs for AI-powered Copilot tools.

Document functional and non-functional requirements for Copilot integration.

Define key performance indicators (KPIs) to measure the impact of Copilot solutions.

Process Optimization & AI Adoption:
Analyze existing workflows and recommend AI-driven automation improvements.

Identify Copilot use cases for document generation, data analysis, customer interactions, and process automation.

Map business processes and design user journeys for seamless AI adoption.

Implementation Support:
Collaborate with developers and AI teams to ensure Copilot aligns with business needs.

Support integration with CRM, ERP, and collaboration tools like Microsoft 365, Salesforce, or ServiceNow.

User Training & Change Management:
Develop training materials and conduct workshops for Copilot end-users.

Ensure smooth adoption through stakeholder engagement and feedback loops.





Work with IT and business teams to drive AI adoption and governance best practices.

Performance Monitoring & Continuous Improvement:
Track Copilot’s impact on efficiency and accuracy of business operations.

Recommend enhancements based on user feedback and AI-driven insights.

Stay updated on AI trends and Copilot advancements for continuous business improvement.

Skill Requirements

Experience: 3+ years as a Business Analyst, preferably in AI, automation, or digital transformation projects.

Technical Knowledge: Familiarity with AI-driven assistants (Microsoft Copilot, Salesforce AI, ChatGPT, etc.).

Business Process Modeling: Experience with tools like BPMN, Lucidchart, Visio, or Elements.cloud.

Data & AI Literacy: Understanding of AI capabilities, automation, and business intelligence tools.

Project Management: Experience with Agile, Scrum, or other methodologies.

Communication Skills: Ability to bridge the gap between technical and non-

📌 Senior Administrator (Bengaluru)
🏢 HCLTech
📍 Bengaluru