JOB DESCRIPTION

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

Responsibilities:
- Understand current Swift architecture and infrastructure, assessing business impacts from disruptions to message and transaction flows.
- Monitor all systems and queues across platforms to ensure operational continuity.
- Investigate alerts and take necessary actions to resolve issues promptly.
- Initiate and open Service Centre tickets for incident tracking and resolution.
- Identify and escalate issues through the Incident Management process, participating in calls to provide operational insights.
- Participate in business requirement activities, ensuring monitoring tasks are considered for automation.
- Support testing activities and implementation events as needed.
- Own and create Standard Operating Procedures (SOPs) where appropriate.




- Engage in Command Center activities, including cross-training with team members.
- Work in shifts including mandatory weekend work by rota basis.

Required Qualifications, Skills and Capabilities:
- Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
- Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
- Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with robust interpersonal and communication skills.
- Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
- Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Pref

📌 Payments Lifecycle Analyst (Mumbai)
🏢 JPMorganChase
📍 Mumbai