We are looking for a agile and customer-centric CRM Executive to join our real estate team. In this role, you will be the primary bridge between our organization and our clients from the moment a lead is generated through to post-sales service and registration. You will manage customer data, handle inquiries, resolve grievances, and ensure a seamless buying experience that drives customer satisfaction and referrals.

Key Responsibilities1. Lead & Database Management
- Maintain, update, and organize the Customer Relationship Management (CRM) software daily.
- Track the complete customer lifecycle from initial inquiry, site visits, booking, to final possession.

2. Client Relationship & Communication
- Act as the single point of contact (SPOC) for clients after the initial booking is made.
- Provide timely updates to buyers regarding construction milestones, payment schedules, and project timelines.
- Address and resolve customer queries, complaints, and grievances professionally and promptly.

3. Post-Sales & Documentation Coordination
- Manage post-sales documentation,



including booking forms, allotment letters, and Agreement for Sale (AFS).
- Coordinate with the accounts team to track payment milestones, send demand letters, and follow up on outstanding dues.
- Assist clients with the home loan documentation process and coordinate with partner banks for disbursements.
- Facilitate the legal registration process and final handovers/possession of the property.

4. Reporting & Analytics
- Generate weekly and monthly CRM reports on lead conversion rates, collection status, and customer satisfaction levels.
- Analyze customer feedback to suggest improvements in the sales and service workflow.

Skills & Qualifications
- Experience: 1-3 years of experience as a CRM Executive, Customer Relationship Officer, or Post-Sales Executive specifically within the Real Estate industry.
- Education: Graduate in Business Administration, Marketing, Commerce, or a related field.
- Sof

📌 CRM Executive Real Estate (Kalamboli)
🏢 Nelson Infotech
📍 Kalamboli