Job Summary:
The Employee Relations Executive is responsible for supporting employee engagement, retention, grievance resolution, policy implementation, and employee communication initiatives within the organization. The role acts as a bridge between employees and management, ensuring a positive work environment, timely resolution of employee concerns, and adherence to company policies and labor regulations. The position plays a key role in reducing attrition, improving employee satisfaction, and driving engagement initiatives in a rapid-paced BPO environment.
Key Responsibilities:
- Serve as the first point of contact for employee concerns, queries, and workplace issues.
- Support investigation and resolution of employee grievances, disciplinary matters, and conflict situations.
- Maintain confidentiality while handling employee-related concerns.
- Ensure proper documentation and closure of employee relation cases.
- Conduct regular employee connect sessions, one-on-one meetings, and skip-level interactions to understand employee concerns and provide timely resolutions.
- Manage employee tickets and ensure adherence to defined turnaround times.
Attrition Management & Retention
- Conduct attrition analysis and identify trends impacting employee retention.
- Perform shrinkage analysis and share actionable insights with operations and HR stakeholders.
- Execute retention initiatives and win-back programs for employees who have resigned.
- Conduct stay interviews and employee feedback discussions.
- Support referral drives to meet hiring requirements.
- Track and report retention metrics regularly.
Employee Engagement
- Plan and execute employee engagement activities as per the engagement calendar.
- Coordinate weekly and monthly Rewards & Recognition (R&R;) programs.
- Conduct Employee Satisfaction (ESAT) surveys and analyze results.
- Organize employee wellness, cultural, and team-building initiatives.
- Ensure high participation and effectiveness of engagement prog