Job Title

Shop Assistant / Retail Assistant

Job Summary

A Shop Assistant is responsible for providing excellent customer service, assisting shoppers with product selection, handling sales transactions, and ensuring the store remains clean, organized, and well-stocked.

Key Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Answer customer questions about products, prices, and promotions.
- Help customers locate items and make purchasing decisions.
- Operate cash registers and process payments.
- Receive, unpack, and arrange merchandise on shelves.
- Monitor inventory levels and report stock shortages.
- Maintain store cleanliness and attractive product displays.
- Handle customer complaints and resolve issues appropriately.
- Support promotional activities and sales campaigns.
- Follow store policies and safety procedures.





Required Skills:
- Good communication and interpersonal skills.
- Customer service orientation.
- Basic mathematical and cash-handling skills.
- Ability to work in a team.
- Attention to detail and organizational skills.
- Ability to stand for long periods and perform light physical tasks.
- Basic computer or POS (Point of Sale) system knowledge.

Qualifications:
- High school diploma or equivalent (often preferred).
- Previous retail or customer service experience is an advantage but not always required.
- Basic English and local language proficiency.

Pay: ₹6,500.00 - ₹11,000.00 per month

Benefits:
- Adaptable schedule

Work Location: In person

📌 Customer Service Agent (Kharagpur)
🏢 NT INFOTECH
📍 Kharagpur