JLL supports the Whole You, personally and professionally.
Assistant Facility Manager - Soft Services
Location -NoidaPosition Overview
We are seeking an experienced Assistant Facility Manager - Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.
Soft Services Management
Oversee housekeeping operations, pantry services, and office upkeep.
Coordinate events, client visits, and ensure seamless stakeholder engagement.
Monitor service quality and implement improvement plans for customer satisfaction.
Ensure compliance with health, hygiene, and safety standards.
Vendor & Team Management
Manage vendor relationships and service contracts for housekeeping and other soft services.
Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
Review vendor performance, handle invoicing, and ensure compliance documentation.
Operational Excellence
Conduct regular audits of soft services and implement corrective actions.
Prepare reports on service performance, cost efficiency, and client feedback.
Support small-scale projects related to workspace enhancements and employee experience.
Client Engagement & Reporting
Act as the primary point of contact for client queries related to soft services.
Organize monthly review meetings and manage KPIs for service delivery.
Maintain accurate documentation and prepare presentations for client updates.
Required Qualifications
Education & Certifications
Bachelor’s degree in Hospitality, Facility Management, or related field.
Qualified certifications in Facility Management (FMP, CFM) preferred.
Experience
Minimum 5 years in facility management with a strong focus on soft services.
At least 2 years in a supervisory or site lead role.
Experience in managing vendors and client-facing operations.
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📌 Assistant Facility Manager (Noida)
🏢 JLL
📍 Noida