Location: Saki Naka Mumbai (Work from Office)
Employment Type: Full-time

About the Role

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. If you enjoy interacting with customers, solving queries, and delivering a great customer experience, we'd love to hear from you.

Key ResponsibilitiesWhatsApp Support
- Respond to customer queries via WhatsApp in a timely and professional manner.
- Assist customers with product information, order updates, and basic troubleshooting.
- Resolve customer concerns or escalate them to the relevant team when required.
- Maintain accurate records of customer interactions in the CRM/system.
- Ensure high customer satisfaction through prompt and empathetic communication.

Order Confirmation
- Contact customers to confirm order details before dispatch.
- Verify customer information, delivery address, and order accuracy.
- Coordinate with internal teams to ensure smooth order processing.
- Update order statuses and maintain accurate records.




- Handle customer queries related to order confirmation and modifications.

Who Should Apply?
- Strong verbal and written communication skills in English and Hindi. Additional regional languages are an advantage.
- Good listening skills, patience, and a customer-first approach.
- Ability to work in a fast-paced environment and manage multiple conversations.

Preferred Background
- Customer Support
- Chat Support
- Voice Process
- Non-Voice Process
- E-commerce Customer Service
- BPO / Contact Centre
- Customer Experience

This Role Is Not Suitable For
- Professionals from unrelated domains such as Software Development, Finance, Sales, Marketing, HR, Design, Manufacturing, or Engineering.

What We Offer
- Opportunity to build a career in customer support and operations.
- Structured training and onboarding.
- Supportive and collaborative work environment.
- Learning and growth opportunities within the organization.
- Market-competitive salary and employee benef

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