About the Company:
PropFlo is a fast-growing AI-powered PropTech SaaS company revolutionizing real estate sales and customer relationship management. Our platform combines AI, automation, and intelligent workflows to help real estate businesses manage leads, streamline operations, and deliver exceptional customer experiences. We foster a team-oriented, high-performance culture where innovation, ownership, and continuous learning drive everything we do.

About the Role:
Key Responsibilities:
- Act as the primary point of contact for assigned customers after onboarding.
- Build, nurture, and maintain strong relationships with clients to ensure long-term success.
- Conduct regular client meetings (both virtual and in-person) to understand business needs, gather feedback, and identify opportunities for improvement.
- Travel to client locations whenever required to strengthen relationships, conduct business reviews, provide training, or resolve critical issues.
- Gather customer requirements and coordinate with Product, Technology, and the Customer Success Head to ensure timely execution.




- Monitor customer adoption and drive increased platform usage across all stakeholders.
- Identify upsell and cross-sell opportunities by understanding customer business goals.
- Drive contract renewals by ensuring customers realize continuous value from the platform.
- Coordinate with internal teams to ensure customer issues are resolved within agreed SLAs.
- Prepare and share Minutes of Meeting (MoM) after customer discussions and ensure action items are tracked to closure.
- Proactively identify customer risks and escalate them appropriately to ensure customer satisfaction.
- Maintain accurate customer records, meeting notes, and follow-up actions in the CRM.

Required Skills:
- Excellent verbal and written communication skills.
- Strong relationship-building and stakeholder management abilities.
- Outstanding convincing, negotiation, and presentation skills.
- Ability to understand

📌 Customer Success Executive (Hyderabad)
🏢 PropFlo Tech
📍 Hyderabad