OVERVIEW:
- and accuracy-driven support function that keeps the enrollment pipeline clean and compliant behind the scenes.
- ESSENTIAL DUTIES & RESPONSIBILITIES:
- Triage inquiries and route to the appropriate team (Billing, Centre Directors, Sales & Admissions) as needed

Registration & Documentation Support
- Ensure registration records are complete, accurate, and compliant
- Confirm program placement and start-date details are correctly reflected in internal records

Compliance & Government Reporting
- Complete accurate and timely monthly entries in the Alberta Government Child Care Portal (CCPN)
- Ensure all entries are aligned with internal records and submitted within required timelines

Billing Coordination
- Log, track, and route billing issues to the appropriate team
- Follow up to ensure timely resolution and communication back to families
- This role does not process payments or make financial decisions.

CRM & Data Integrity
- Maintain high standards of CRM data accuracy and completeness for existing leads and enrollments




- Ensure consistent tracking of interactions and updates
- Support improvements to workflows and reporting processes

Reporting & Continuous Improvement
- Identify recurring issues, gaps, and operational challenges
- Provide insights and recommendations to improve support processes and outcomes

Cross-Training & Business Continuity
- Maintain transparent, up-to-date documentation of key support processes and workflows
- Cross-train with the Sales & Admissions team to build knowledge of related processes and dependencies
- Support onboarding and training of new team members as required
- Ensure continuity of operations during absences, transitions, or peak periods through effective knowledge sharing

REQUIRED SKILLS & QUALIFICATIONS:
Education
- Post-secondary education in Business Administration, Operations, Communications, or a related field
- Equivalent combination of education and relevant experience may be considered

Experience
- Experie

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