Requisition Number:105315

Engineer III-Senior Services Technician
- Location:The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore
Shift: Rotational Shift
- Insight at a Glance
- 14,000+ engaged teammates globally
- $8.2 billion in revenue in 2025
- Certified as a Outstanding Place to work in 9 Countries in 2025
- Fortune 500 Company (No. 447) in 2025
- Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
- Job Summary

The Senior Services Technician (L2.5 / L3‑leaning) is a senior escalation and enablement role within the Service Desk, responsible for resolving complex technical issues, reducing dependency on downstream teams,



and continuously improving service quality and resolution capability.

This role goes beyond standard L2 support by owning advanced troubleshooting, contributing to problem management, actively developing the knowledge base, and coaching Service Desk agents to increase first‑contact and first‑level resolution. The technician serves as a technical authority for Microsoft Enterprise End‑User Computing (EUC) services and is a key contributor to service desk maturity and shift‑left initiatives.

Key Responsibilities

Advanced Technical Support & Resolution
- Serve as a senior escalation point for complex, high‑impact incidents and service requests that require advanced investigation and resolution.
- Perform deep technical troubleshooting across Windows 10/11 environments, including OS configuration, performance optimization, patching issues, and security‑related incidents.
- Resolve advanced Microsoft 365 requests and

📌 Engineer Iii (Gurugram)
🏢 Insight Enterprises
📍 Gurugram