Noida, Uttar PradeshHyderabad, Telangana

Job Summary

Role Summary

Key Responsibilities

Key Responsibilities

Maintain daily, weekly, and monthly tracker

Manage and work on solution and commercial sheets

Perform data validation, cleansing, and reconciliation activities.

Generate ad-hoc reports and business insights for leadership reviews.

Analyse service delivery performance, ticket trends, productivity, and SLA adherence.

Present meaningful insights through charts, graphs, and executive summaries.

Coordinate with operations teams for data collection and reporting requirements.

Required Skills:
Technical Skills

Advanced Microsoft Excel

Microsoft PowerPoint

Management presentations

Data visualization

Understanding of
- Knowledge of SLA and KPI reporting





Basic understanding of IT Support / Onsite Support Operations

Coordination with various teams like Presales, BAG and Delivery etc.

Skill Requirements

Key Competencies

Solid analytical mindset

Excellent communication and presentation skills

Attention to detail

Stakeholder management

Problem-solving ability

Ability to work with large datasets

Self-driven and proactive approach.
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📌 Consultant (Noida)
🏢 HCLTech
📍 Noida