Sr. Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

1.Multichannel Customer Engagement
- Provide support for order-related inquiries, schedule services, account questions, or general product/service issues

2. Issue Resolution & First-Contact Closure
- Resolve customer issues with empathy and efficiency, aiming for first-contact resolution whenever possible
- For specific processes like payment collection, negotiate payment plans and resolve billing disputes when required

3. Accurate Documentation
- Maintain detailed records of interactions in CRM systems, logging inquiries, actions, and resolutions clearly and accurately

4. Internal Collaboration & Escalation
- Collaborate with cross-functional teams to resolve complex issues, escalating when necessary
- Use feedback loops to help improve product, process, or servi

📌 Sr. Associate (Gurugram)
🏢 Genpact India
📍 Gurugram