Skills

Customer care services experience

Communication skills

Computer Skills

Fluent ENGLISH writing and speaking

Fluent PORTUGUESE writing

Job Summary

Responsibilities and Duties
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Qualifications and Skills
- Graduate from any stream.




- E-commerce background is preferred.
- Excellent writing communication required. Efficient writing skills are required.
- Portuguese language is a must and should be proficient (read & write)
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Basic Tech Support Skill
- Trouble shooting
- Positive reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well

Benefits
- Fixed - Sunday Off.
- Health insurance
- Paid leaves / Leave encashment

Job Types: Full-time, work from office

Experience:
- total work: 1 year (preferred)

Job Types: Full-time, Contract

Pay: From ₹35,000.00 per month

📌 Customer Care Executive Portuguese Fluent (Nehru Nagar)
🏢 INDIECULTURE Services
📍 Nehru Nagar