Role description

The EUC Operations Engineer is responsible for the day-to-day support and operational stability of the End User Computing estate. The role is focused on the resolution of incidents, fulfilment of service requests, and contribution to change activity under the direction of the Team Leader and Engineering team.

This is primarily an operational role. The engineer is expected to manage their own queue, communicate clearly on progress, and escalate appropriately when issues exceed their technical remit. Whilst engineers are expected to contribute to change and improvement activity, the primary measure of success is the quality, timeliness, and consistency of operational delivery.

Key Responsibilities

Operational Support
- Manage and resolve incidents and service requests across the EUC estate within agreed SLA targets, prioritising effectively and keeping end users informed throughout.
- Triage and diagnose issues across Citrix, Intune-managed endpoints, and Ivanti Application Control, escalating to Engineering where resolution requires change or design input.




- Monitor the operational queue, ensuring tickets are progressed actively and not left stale without updates or transparent ownership.
- Contribute to major incident resolution by providing operational context, diagnostic detail, and coordinated support under the direction of the incident lead.

Ivanti Application Control
- Administer and maintain Ivanti Application Control (AppSense) policies across the Citrix and endpoint estate.
- Configure and maintain privilege management rules to support least-privilege principles without disrupting legitimate user workflows.

Endpoint and Citrix Operations
- Execute standard provisioning and decommissioning tasks for physical and virtual endpoints, following documented runbooks and configuration standards.
- Contribute to OS deployment activity, including Autopilot enrolment, task sequence troubleshooting, and image-related queries.
- Support Active Directory

📌 Uec Support Engineer (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram