_Kick-start your career in customer service with a supported traineeship_
- _ Build valuable skills while completing a Certificate IV in Business Administration_
- _ Join a team-oriented, community-focused team at our brand-new Yarrila Place office_

About the role

We are seeking a motivated and enthusiastic Trainee Customer Resolution Officer to join our Customer Experience team. This is a fantastic opportunity to begin your career in customer service while gaining a nationally recognised qualification.

As part of the traineeship, you will complete a Certificate IV in Business Administration funded by the City of Coffs Harbour, combining on-the-job experience with structured learning and ongoing development support.
- Please refer to the Position Description for a more detailed understanding of the role. _

About you

You are someone who is eager to start a career in customer service and has recently completed Year 12 or equivalent. You bring a positive attitude, strong communication skills and a willingness to learn. You enjoy working as part of a team,



can manage your time effectively and are comfortable working with computers, particularly the Microsoft Office suite. You have a strong attention to detail, approach challenges with a "can do" mindset, and are motivated to build your skills while delivering quality service to customers in a fast-paced environment..

What's on offer?
- Competitive Salary from $860.50 - $1063.30 per week depending on your age, relevant qualifications and experience + 12% superannuation
- Permanent Full Time 35 hours per week:
- Brand new office location at Yarrila Place
- Flex time, flexible work arrangements and generous leave entitlements
- Numerous benefits as outlined here

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an e

📌 Trainee Customer Resolution Officer (Naushera)
🏢 Coffs Harbour City Council
📍 Naushera