Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world.

About the Role:
The Technology Operations Specialist is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience.

The Technology Operations Specialist contributes to the organization by supporting Gartner’s global salesforce through high quality and timely support of all sales technology tools.



They work proactively to prevent delay for sales through technology errors and limitations. The role will have direct interaction with a global salesforce of 6k+ associates, primarily through ServiceNow, but as needed through conversation. The Technology Operations Specialist is expected to successfully deliver on the daily tasks and responsibilities of the Technology Operations Specialist function that will be assigned by the leadership of Admin and User Support Team.

What You Will Do:
- Deliver advanced Tier 2 support for business sales and VR system users, resolving complex issues, escalating to Tier 3 or IT when necessary, and ensuring seamless business continuity.
- Leverage ServiceNow to create comprehensive reports, extracting actionable insights to inform the product development lifecycle and optimize operations.
- Partner with IT and Sales Technology product managers to support

📌 Technology Operations Specialist (Gurugram)
🏢 Gartner
📍 Gurugram